You may return goods for a full refund within Fourteen Days of receipt of the goods provided the goods are unused, in their original packaging and in a resalable condition. You will receive a full refund for the goods that were purchased on receipt of the goods in the condition described previously.
You may contact us within those fourteen days via email or call us on 00 353 1 207 9800 or Fax us on 00 353 1 207 9802 and we will provide instructions on returning the goods and offer any assistance we can to you.
Within those fourteen days after receipt of the goods you can have a change of heart and decide you do not wish to keep the goods or it turned out someone else bought the same item for you. (It can happen!)
We will provide a full refund for the goods and any other related charges except when the item is part of a number of items within an order than the delivery charge will stand.
This fourteen day period is known as "The Cooling Off Period".
It is specific for eCommerce purchases only and does not apply to products bought in hard stores.
After the fourteen day period is over and you then decide you do not wish to keep the product purchased you may return it to us provided it is within 28 days of purchase, unused, in it's original packaging and in a resalable condition, for an exchange or for a credit note which may be used both in our hard store or online. The cost of returning goods, during the cooling off period, is to be paid by the consumer.
If for some reason the item you have purchased is faulty, (thankfully this is very rare) you may return the item to us along with a valid receipt for the cost of delivery to us. We will check the product when it arrives to verify the fault. On doing so we will provide a replacement or a full refund, including the cost of delivery to you and the your costs to send the product back to us.
If there are any other problems or you need help with any of your gadgets you have purchased from us, please do not hesitate to contact us. We will do all we can to help and thank you for choosing to shop with us.